Capital One Second Look℠ helps customers identify potentially unwanted charges
Capital One is piloting a new first of its kind service that helps its consumers identify unnoticed or potentially unwanted charges. Second Look℠ is more than traditional fraud detection for Capital One customers. The service flag potentially duplicate charges, auto-renewing subscriptions and increases in recurring charges that are commonly overlooked.
Millions of potentially duplicate charges (where a customer is charged the same amount on the same day by the same merchant) occur each year. Many of these charges can be easily explained. Data shows that most customers overlook these potentially duplicative charges.
Second Look highlights potentially duplicative charges making it easier for customers to notice potential errors. Second Look emails instructions to help guide customers in the event they decide to question a charge to their account.
Second Look also monitors recurring charges, like monthly utility bills, and sends an alert when there is an unexpected increase in the monthly bill. Auto-renewing subscriptions and memberships, including those so-called “free-to-pay” services which begin charging after a free introductory trial period, are also flagged by Second Look.
With Capital One Second Look consumers can feel confident that they will be notified about any potential duplicate or unwanted charges.
Second Look℠ is currently available to some card customers, but will soon be available to all Capital One credit card customers. The service is free and there is no need to sing up.
Latest Credit Card Issuers News
Continuing to live in the present reality and the ongoing COVID-19 pandemic, global giants of the financial and credit sector introduce new bonuses for the convenience of their customers. Mastercard, in turn, has announced new partnerships with DoorDash and HelloFresh offering new food and grocery delivery perks to Mastercard World and World Elite cardholders. According […]
Walgreens has recently announced its plans to enter the consumer financial services market. To be precise, the second-largest pharmacy store chain in the United States is going to start issuing credit cards and prepaid debit cards under its brand. The main reason for this expansion of the scope of activity is the losses incurred by […]
Very soon Apple fans will get an opportunity to purchase such devices as Mac, iPad, AirPods, the Apple Pencil, and more at a 0% interest payment plan. This weekend, Bloomberg shared the information that Apple Inc. was about to offer a 0% financial option on its Apple Card credit card by Goldman Sachs®. The new […]
In April, Mastercard conducted a global online survey aimed at studying changes in customer behavior during the COVID-19 outbreak. Now even going to the nearest supermarket for essentials may bode the risk of getting infected. Everyone seeks to be careful, observing hygiene measures to maintain health. Thus, it is natural that people’s buying habits have […]
The new COVID-19 virus had a significant negative impact on the economy of the whole world and the United States in particular. Many companies were forced to temporarily or even permanently close, thus leaving their employees with no jobs and livelihoods. However, fortunately, most major banks, lenders and credit unions have not left their customers […]