Capital One Second Look℠ helps customers identify potentially unwanted charges
Capital One is piloting a new first of its kind service that helps its consumers identify unnoticed or potentially unwanted charges. Second Look℠ is more than traditional fraud detection for Capital One customers. The service flag potentially duplicate charges, auto-renewing subscriptions and increases in recurring charges that are commonly overlooked.
Millions of potentially duplicate charges (where a customer is charged the same amount on the same day by the same merchant) occur each year. Many of these charges can be easily explained. Data shows that most customers overlook these potentially duplicative charges.
Second Look highlights potentially duplicative charges making it easier for customers to notice potential errors. Second Look emails instructions to help guide customers in the event they decide to question a charge to their account.
Second Look also monitors recurring charges, like monthly utility bills, and sends an alert when there is an unexpected increase in the monthly bill. Auto-renewing subscriptions and memberships, including those so-called “free-to-pay” services which begin charging after a free introductory trial period, are also flagged by Second Look.
With Capital One Second Look consumers can feel confident that they will be notified about any potential duplicate or unwanted charges.
Second Look℠ is currently available to some card customers, but will soon be available to all Capital One credit card customers. The service is free and there is no need to sing up.
Latest Credit Card Issuers News
Dog-lovers can get checks or credit cards printed with pictures of adorable pups. If you’d rather be at the beach, you can carry a credit card picturing the waves and sand. And now sports fans can order a new credit card with the logo of their favorite teams and players.
Loyal JetBlue customers have another reason to use Chase credit cards: the banking giant and credit card issuer has announced that the JetBlue TrueBlue loyalty program is the newest Chase Ultimate Rewards partner, and cardholders will now be able to redeem their reward points for travel on the airline.
Good news for American Express Platinum cardholders who live or travel in the Denver area: American Express has just announced plans to add a Centurion lounge to the Denver International Airport (DIA). And it will be huge—over 14,000 square feet—making it the second-largest Centurion lounge location.
The Walt Disney Company and Chase Card Services recently announced that they will continue their longstanding relationship, extending their co-branded Disney Visa Card, Disney Premier Visa Card and Disney Visa Debit Card programs in a multi-year agreement.
According to the 2017 Direct Retail Banking Satisfactions study, Discover is the second of the nine participating U.S. direct banks, scoring 869 points out of 1,000, being one in three banks topping the industry average for overall satisfaction.