BB&T and SunTrust Merge into Truist

Friday, January 24th, 2020
Updated: January 24th, 2020
The content is accurate at the time of publication and is subject to change.

The two large regional banks, BB&T and SunTrust, are currently in a process of merging to create the sixth largest banking holding company in the United States. The new issuer, headquartered in Uptown Charlotte, North Carolina, was named Truist. According to the banks’ announcements, the merger is to bring more branches, ATMs and digital innovations for a better banking experience.

“It’s not just about putting together two entities, two great companies, but we’re building something new, something incredible. So it deserved a new name,” Susan Johnson, chief marketing officer at SunTrust banks, says. She describes Truist as “the first financial services brand, the first, built in the digital age, with the scale to transform the client experience.”

In the coming months, all active users will receive additional information on how the impending changes will affect them. But for now, the banks ask customers not to be anxious and just keep using the services as usual, since the transitioning is supposed to take some more time. The existing branches, ATMs, websites, and mobile apps are continuing to work as before for the present. Moreover, all BB&T and SunTrust debit or ATM cards can currently be used at any BB&T and SunTrust ATMs to withdraw cash, without ATM fees.

Both banks assured customers that the following accounts and services will stay unaltered at an early date:

  • Checking, savings and money market account numbers,
  • Checks and deposit slips,
  • Direct Deposit and automatic drafts,
  • Paper and online statements,
  • ATM cards, debit cards, credit cards, and associated PINs,
  • Online and mobile banking,
  • Mobile alerts,
  • Loans (including mortgages) and lines of credit,
  • Treasury Management,
  • Merchant Services,
  • Brokerage and advisory accounts,
  • Trust accounts,
  • SunTrust Premier exclusive rewards and benefits,
  • SummitView®.

Still, there’s something you are offered to take care of now in order to be prepared for the changes. First of all, make sure your contact information provided to the issuer is correct and update it if necessary. Then, do not forget to check your mail and email from time to time for new important messages from the bank.

Until the merger is over, if you want to get a new bank’s account, you need to open one either at BB&T or SunTrust. When the issuers finally become Truist, all their existing accounts will automatically turn into Truist accounts.

All rates and fees, and other terms and conditions of the products mentioned in this article/post are actual as of the last update date but are subject to change. See the current products' Terms & Conditions on the issuing banks' websites.

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