Rewards Play Major Role In Credit Card Customer Satisfaction
The inaugural J.D. Power Credit Card Satisfaction Study found that when it comes to choosing a credit card, it’s all about rewards. But just offering rewards isn’t enough: cardholders have to understand how to redeem them, as well.
Jim Miller, Vice President of Banking and Credit Card Practice at J.D. Power, said there’s more to building a satisfying rewards program than points, miles, or cash back offered. “Understanding how to redeem rewards—and having redeemed rewards recently—has a significant effect on satisfaction and loyalty levels.” He said credit card issuers need to educate their customers on how redemption works, and design their programs in a way that encourages them to redeem their rewards frequently.
Eighty-seven percent of credit card holders who participated in the J.D. Power study are enrolled in a rewards program; this includes the 48 percent of respondents who said they’d switched their primary card during the past year in order to have access to a more valuable rewards program.
Knowing how to redeem rewards is key
The study showed that 64 percent of respondents say they completely understand how to redeem rewards with their credit card program. Among this 64 percent, credit card satisfaction is 87 points higher than it is for folks who said they don’t fully understand how their rewards program works.
Satisfaction with their credit card program was strongly linked to how often cardholders redeemed their rewards, whether that was in the form of cash back, free flights, upgraded hotel stays, or other types of rewards. That said, cash back and airline tickets were the most popular rewards among those surveyed.
Those survey respondents who had redeemed rewards within the past month were the most satisfied with their credit card issuer, compared with those who had redeemed rewards three months ago, more than a year ago, or not at all.
Not all credit cards offer rewards
While rewards credit cards are popular, and customers enjoy perks like cash back, hotel points, and airline miles, some credit cards don’t offer rewards programs—and that’s okay.
People with limited or no credit, for example, may benefit from a secured credit card. This type of card does not typically offer rewards, but is helpful for those who are looking to build or repair their credit. They are increasingly popular among a wide variety of customers, and provide a necessary service as well as a stepping-stone to better credit—and approval for a rewards credit card.
Latest Credit Card Rewards News
When the new year is on the way, everyone wants to not only resume the previous one but also draw up new plans and resolutions. This applies to your credit card rewards as well. If you are a happy owner of a cashback credit card with rotating quarterly categories, you probably were looking forward to December to find out what the issuer would prepare for you this time and where you could get more benefits.
This month, Capital One added an important extra redemption option for some of its credit cards. Such an introduction will surely appeal to lovers of shopping at online stores, and, more precisely, at Amazon.com. Yes, now owners of most Capital One credit cards get the opportunity to spend the rewards they earn on millions of Amazon items (except the restricted ones) due to a new partnership!
It has just been announced that Capital One and Walmart are preparing to release their new product – the Capital One Walmart Rewards Credit Card Program. The program will be available on two new co-branded credit cards that are specially designed for customers shopping at Walmart.
If you are lucky to own one of the Discover cashback bonus credit cards i.e. the Discover it® Cash Back, the Discover it® Balance Transfer, the Discover it® Student Cash Back or the NHL® Discover it® credit card, you most probably know that May brings the beginning of activating the 3rd quarter 5% cashback bonus category. But are you hip to the latest news about the categories update?