Filing complaints against your credit card issuer
One of the hardest things to do is to file a complaint against a card issuer. It is not the process that is time consuming, but the lack of information that makes people frustrated. If you are wary about certain practices adopted by your credit card issuer, the first thing would be to call and speak to the customer representative and voice your displeasure. Unfortunately though, more often than not, your opinions fall on deaf ears. If you have not made any progress despite voicing your displeasure, here is what you can do.
Thanks to the Consumer Financial Protection Bureau, it is now possible to get yourself heard and resolve your issue. Starting July 21st this year, this bureau has become the one place where consumers can look forward to resolving various complaints related to their card lenders.
The bureau will help you resolve various types of problems including credit card fees, billing concerns, interest rate, collection problems, redeeming rewards and many more. On lodging a complaint, consumers will be given a tracking number that can be used to check on the status of the complaint. As a first step, the bureau will recommend customers to talk to their issuers. However, if this does not yield fruitful results, the bureau will take up the complaint and conduct an investigation. Based on the outcome of the investigation, the bureau will either initiate legal actions or do the needful to resolve the concern.
This has brought about a certain amount of relief to consumers because in the past there was no single regulatory body to look into these concerns and address them.
Latest Credit Card Issuers News
The digital environment is becoming increasingly common these days. This also applies to the credit sector. Most likely, you use credit card apps or at least visit your issuer’s website from time to time. Indeed, online accessibility is highly important for customers. Considering this fact, issuers seek not only to provide high-quality service but also to design a user-friendly mobile app and site interface that will help cardholders quickly find the necessary information or solve an issue.
Wells Fargo & Company has recently announced the release of tap-to-pay contactless consumer credit and debit cards. Wells Fargo cardholders are already familiar with the advantages of digital wallets and are involved in paying for purchases and initiating ATM transactions by means of their mobile phones, while tap-to-pay cards are something new.
Dog-lovers can get checks or credit cards printed with pictures of adorable pups. If you’d rather be at the beach, you can carry a credit card picturing the waves and sand. And now sports fans can order a new credit card with the logo of their favorite teams and players.
Loyal JetBlue customers have another reason to use Chase credit cards: the banking giant and credit card issuer has announced that the JetBlue TrueBlue loyalty program is the newest Chase Ultimate Rewards partner, and cardholders will now be able to redeem their reward points for travel on the airline.
Good news for American Express Platinum cardholders who live or travel in the Denver area: American Express has just announced plans to add a Centurion lounge to the Denver International Airport (DIA). And it will be huge—over 14,000 square feet—making it the second-largest Centurion lounge location.