Credit Card Issuers Offer a Helping Hand to Customers in Time of the Coronavirus Pandemic
The new COVID-19 virus had a significant negative impact on the economy of the whole world and the United States in particular. Many companies were forced to temporarily or even permanently close, thus leaving their employees with no jobs and livelihoods.
However, fortunately, most major banks, lenders and credit unions have not left their customers in tough times and are ready to offer solutions for those affected by the coronavirus. If you are one of those who faced financial hardship, there is a way out. Just turn to your card issuer to ask for individual assistance.
Here’s what you should do if you have a credit account issued by one of these major banks:
- American Express
- Bank of America
- Capital One
- Chase
- Citi
- Discover
- U.S. Bank
- Wells Fargo
Contact Amex customer service at 1-866-703-4169 or online at the issuer’s website to get an individual support plan under the Amex Financial Hardship Program. It may include lowering your monthly payment or interest rate, relief from late payment fees, or preventing your account from going past due.
To get help through the Bank of America Client Assistance Program, call the issuer at 1-800-732-9194. You may also request a credit card or mortgage payment deferral on the official website.
Capital One encourages those affected by the virus outbreak to contact its customer service at 1-800-227-4825 to discuss a possible solution.
Chase offers its customers quite a lot of options to get through the pandemic easier. For example, it has a relief program that allows you to delay three auto loan monthly payments or get help with your mortgage. For other kinds of assistance, contact the bank at 1-800-935-9935.
Citi is ready to offer its clients a wide range of assistance programs, which may include credit line increases and collection forbearance programs, fee waivers on monthly service fees, and more. You can reach the bank at 1-800-248-4226.
Discover supports its qualified customers who experience hardship due to the impact of the coronavirus. For more details, contact Discover at 1-800-497-2816 or through its mobile app.
Customers of U.S. Bank can get immediate help by calling the assistance line at 1-888-287-7817. Those who have a U.S. Bank mortgage can also receive a payment forbearance up to 90 days with no late fees.
If you’re unable to make your payment due to COVID-19, you can ask for a 90-day Wells Fargo mortgage payment suspension through online Message Center or by phone at 1-800-869-3557.
Latest Credit Card Issuers News
Very soon Apple fans will get an opportunity to purchase such devices as Mac, iPad, AirPods, the Apple Pencil, and more at a 0% interest payment plan. This weekend, Bloomberg shared the information that Apple Inc. was about to offer a 0% financial option on its Apple Card credit card by Goldman Sachs®. The new […]
In April, Mastercard conducted a global online survey aimed at studying changes in customer behavior during the COVID-19 outbreak. Now even going to the nearest supermarket for essentials may bode the risk of getting infected. Everyone seeks to be careful, observing hygiene measures to maintain health. Thus, it is natural that people’s buying habits have […]
The two large regional banks, BB&T and SunTrust, are currently in a process of merging to create the sixth largest banking holding company in the United States. The new issuer, headquartered in Uptown Charlotte, North Carolina, was named Truist. According to the banks’ announcements, the merger is to bring more branches, ATMs and digital innovations […]
A couple of days ago, Norwegian Air, Norway’s largest airline and the ninth-largest low-cost airline in the world, announced a rollout of their new no annual fee credit card in the United States. The airline currently operates direct flights from New York, Los Angeles, San Francisco, Florida, and Boston to Europe and the United Kingdom. […]
Last week, American Express presented an updated Corporate Program with enhanced benefits for the American Express Corporate Green, Gold, and Platinum credit cards. Over the next few months, the issuer will add to the program new or renewed tools and solutions that are implied to be of benefit to both businesses and their employees. These […]
