Credit Card Issuers Offer a Helping Hand to Customers in Time of the Coronavirus Pandemic

Friday, April 3rd, 2020
Updated: April 3rd, 2020
The content is accurate at the time of publication and is subject to change.

The new COVID-19 virus had a significant negative impact on the economy of the whole world and the United States in particular. Many companies were forced to temporarily or even permanently close, thus leaving their employees with no jobs and livelihoods.

However, fortunately, most major banks, lenders and credit unions have not left their customers in tough times and are ready to offer solutions for those affected by the coronavirus. If you are one of those who faced financial hardship, there is a way out. Just turn to your card issuer to ask for individual assistance.

Here’s what you should do if you have a credit account issued by one of these major banks:

  • American Express
  • Contact Amex customer service at 1-866-703-4169 or online at the issuer’s website to get an individual support plan under the Amex Financial Hardship Program. It may include lowering your monthly payment or interest rate, relief from late payment fees, or preventing your account from going past due.

  • Bank of America
  • To get help through the Bank of America Client Assistance Program, call the issuer at 1-800-732-9194. You may also request a credit card or mortgage payment deferral on the official website.

  • Capital One
  • Capital One encourages those affected by the virus outbreak to contact its customer service at 1-800-227-4825 to discuss a possible solution.

  • Chase
  • Chase offers its customers quite a lot of options to get through the pandemic easier. For example, it has a relief program that allows you to delay three auto loan monthly payments or get help with your mortgage. For other kinds of assistance, contact the bank at 1-800-935-9935.

  • Citi
  • Citi is ready to offer its clients a wide range of assistance programs, which may include credit line increases and collection forbearance programs, fee waivers on monthly service fees, and more. You can reach the bank at 1-800-248-4226.

  • Discover
  • Discover supports its qualified customers who experience hardship due to the impact of the coronavirus. For more details, contact Discover at 1-800-497-2816 or through its mobile app.

  • U.S. Bank
  • Customers of U.S. Bank can get immediate help by calling the assistance line at 1-888-287-7817. Those who have a U.S. Bank mortgage can also receive a payment forbearance up to 90 days with no late fees.

  • Wells Fargo
  • If you’re unable to make your payment due to COVID-19, you can ask for a 90-day Wells Fargo mortgage payment suspension through online Message Center or by phone at 1-800-869-3557.

All rates and fees, and other terms and conditions of the products mentioned in this article/post are actual as of the last update date but are subject to change. See the current products' Terms & Conditions on the issuing banks' websites.

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