Amex Ranks First In Customer Satisfaction Survey
J.D. Power’s latest customer satisfaction survey brings good news for American Express cardholders – but they might already be aware of it. Not only did Amex score the highest for great customer service, they outpaced the industry average by 33 points to score the highest they ever have since the study was launched in 2007.
American Express, which provides customers with an array of credit and prepaid card options, including cards for people with fair credit, good credit, and excellent credit, got an overall satisfaction index score of 835 on the J.D. Power study, which measured customer satisfaction in the areas of customer interaction, benefits and services, rewards, credit card terms, billing and payment, and problem resolution. Amex ranked high in all six areas, besting the industry average in every category.
Kenneth Chenault, chairman and CEO of American Express, said the recognition is in line with what the company hears from their customers. “We’re honored to be in the top spot, especially since this recognition reflects our cardmembers’ satisfaction with their American Express relationships,” said Chenault. “We’re also proud to have achieved our highest overall score ever, which is consistent with the feedback we receive directly from our cardmembers.”
American Express offers many benefits to cardholders
American Express has earned the top spot in the J.D. Power study nine times since 2007; the study surveys more than 20,000 consumers across the United States. Their cards include not only elite credit cards and charge cards for customers with excellent credit, but cash back cards for folks with fair credit, and prepaid cards for those who want the convenience of a credit card without actually incurring any debt that they will have to pay off later.
New offerings over the last year include a partnership with the car-sharing service Uber, more bonus points on eligible airline and hotel spending for certain cardmembers, mobile messaging via the Amex app, a virtual assistant that offers smart, fast customer service via online chat, more places that accept the card – over one million more merchants began accepting the card in 2016 – and a redesigned Membership Rewards homepage that offers personalized redemption recommendations for cardholders.
Latest Fair Credit Credit Card News
Once your credit score crossed the “fair” line, on the one hand, you may feel a sense of relief, since you finally got out of bad credit. On the other hand, good credit may still seem so distant.
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No one likes being in debt, but a recent study from Fidelity showed that having high levels of credit card debt, medical bills, student loans, and other financial stressors could actually be hazardous to your heath. Not only that, but being in debt can actually sap workers of productivity, preventing them from doing the very thing that could help them climb out of debt: excel at work.
Coffee drinkers are in for a treat with the new Starbucks Rewards Visa card, a co-branded credit card for folks who love coffee – and credit card rewards.
Whether you have fair credit, are just starting to build a credit score, or already have good credit, you can apply for the new Starbucks Rewards Visa card from Chase. The card is integrated directly into the Starbucks Rewards customer loyalty program, so it’s easy to redeem rewards. The card is accepted worldwide everywhere that accepts Visa, and rewards can be redeemed for free drinks and snacks at over 8,000 Starbucks locations around the globe.
