Discover Wins the Competition for the Best Mobile App, Website, and Service
The digital environment is becoming increasingly common these days. This also applies to the credit sector. Most likely, you use credit card apps or at least visit your issuer’s website from time to time. Indeed, online accessibility is highly important for customers. Considering this fact, issuers seek not only to provide high-quality service but also to design a user-friendly mobile app and site interface that will help cardholders quickly find the necessary information or solve an issue.
Recently, the results of 2019 U.S. Credit Card App Satisfaction and U.S. Online Credit Card Satisfaction studies have been published. These researchers are based on five factors: ease of navigation; appearance; clarity of information; range of services; and availability of key information.
Discover scores 890 points out of 1,000 possible in overall satisfaction with U.S. credit card mobile apps, thereby ranking highest. American Express with a score of 889 and Bank of America with 879 points take second and third places, respectively.
Discover’s website is also appreciated highly with a score of 885 out of 1,000. American Express with 873 points ranks second and Capital One with 872 points ranks third.
But that’s not the limit for Discover. For several years in a row, the issuer has become the best in customer satisfaction according to user ratings, ahead of such issuers as American Express, Barclays US, Chase, Capital One and others.
The U.S. Credit Card Satisfaction Study has been conducted annually since 2006. The study examines customer satisfaction with the products and services provided by their primary credit card issuer. The key points respondents should estimate are interaction, credit card terms, communication, benefits and services, rewards, and key moments.
If you haven’t experienced the best U.S. credit card mobile app, site, and service yet, you should definitely try! For this, just apply for a Discover card online. Discover offers a wide range of different types of credit cards for various credit scores. In the product line, you will find a secured credit card, student credit cards, cash back and miles credit cards, a credit card for balance transfer and even a credit card specially designed for NHL fans.
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