Citi Cardholders Can Track Replacement Cards Via App

Tuesday, December 20th, 2016

When your credit card is lost, stolen, or compromised in some way, one of the most annoying things is having to wait for your replacement card to arrive. While you’re waiting, you don’t have use of your credit card, and you’re never sure exactly when the card is going to show up.

But now, instead of checking the mailbox every day, you can check the Citi app on your smartphone. The Citi Mobile App now offers tracking for replacement credit cards, making it easy to see exactly where your new card is, and when it will arrive. Citi is the first major credit card issuer to offer this service, both online and in its mobile app.

Chief Customer and Digital Experience Officer at Citi, Alice Milligan, said the new online and in-app tool will provide Citi customers with “more peace of mind” and would let them plan ahead, knowing when their card was due to arrive.

Accidents happen

Citi offers a wide range of low APR credit cards, as well as cash back rewards cards, travel credit cards, and balance transfer cards. They issue debit cards as well as credit cards, and both types of cards come equipped with EMV chips to keep your personal data safer than it is on a card with a magnetic stripe.

Still, things happen, and once in a while a card is misplaced, or thieves hack your information using a credit card skimming device. When this occurs, you’ll need to go through the process of reporting your card as lost or stolen. You may need to also file a report on the fraudulent charges or suspicious activity. Then your card will be cancelled, and you’ll need to get a new one.

This is made easier when you can simply look at your Citi Mobile app to check on the progress of your replacement card.

Keeping your information safe

To prevent having to order a replacement card, follow safe procedures for handling your debit or credit cards. Don’t share your account number or PIN with anyone, and if you’re shopping online, always use a secure Internet connection. Public Wi-Fi isn’t a safe way to access bank accounts online, or to enter your credit card information.

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