Capital One Second Look℠ helps customers identify potentially unwanted charges

Monday, June 16th, 2014

Capital One is piloting a new first of its kind service that helps its consumers identify unnoticed or potentially unwanted charges. Second Look℠ is more than traditional fraud detection for Capital One customers. The service flag potentially duplicate charges, auto-renewing subscriptions and increases in recurring charges that are commonly overlooked.

Millions of potentially duplicate charges (where a customer is charged the same amount on the same day by the same merchant) occur each year. Many of these charges can be easily explained. Data shows that most customers overlook these potentially duplicative charges.

Second Look highlights potentially duplicative charges making it easier for customers to notice potential errors. Second Look emails instructions to help guide customers in the event they decide to question a charge to their account.

Second Look also monitors recurring charges, like monthly utility bills, and sends an alert when there is an unexpected increase in the monthly bill. Auto-renewing subscriptions and memberships, including those so-called “free-to-pay” services which begin charging after a free introductory trial period, are also flagged by Second Look.

With Capital One Second Look consumers can feel confident that they will be notified about any potential duplicate or unwanted charges.

Second Look℠ is currently available to some card customers, but will soon be available to all Capital One credit card customers. The service is free and there is no need to sing up.

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